Welcome to GA Services Help Desk,
This short guide will give you the basics on how to use GA Services Help Desk and submit your requests for services from GA Service Catalogue.
The purpose of this portal is to support smooth, efficient, and effective communication and service delivery for service providers and users.
Opening a Task in GA Services Help Desk:
1. Select “My Area”, the second item in the project navigation menu right upper corner.
2. On the right upper corner select "Add ticket".
3. Select the Layout, pick your Service type, choose your organization and enter the Subject.
4. Include a description with all relevant information about the request. Priority is optional. Also attach a file or document if needed.
5. By choosing the right Service Type from the dropdown lists, you will help the GA team to streamline the assistance:
1. GA Service Type:
|
Service |
Description |
Associated Team |
|
Archive |
Requests related to Archive |
General and administration |
|
Support |
Events, meetings, trainings, reservations support |
General and administration |
|
Post and delivery |
Post and delivery services |
General and administration |
|
Translation |
Translatory services |
General and administration |
|
Taxi |
|
General and administration |
|
WHT |
WHT for new consultant or vendor, or yearly WHT |
General and administration |
|
Inventory |
|
General and administration |
|
Signature |
|
General and administration |
|
Documents and forms |
|
General and administration |
|
Other |
Other requests for GA |
General and administration |
2. Priority:
|
|
Priority |
Response time by G&A representative |
|
|
Blocker |
Immediate response |
|
|
Critical |
within 24h |
|
|
High |
within 48h |
|
|
Medium |
within 7 days |
|
|
Low |
within 12 days |